Fake Tech Support Calls
Callers posing as Microsoft, Apple or your ISP who claim a problem and request remote access.
Last reviewed: 1 June 2026
What this scam is
Fake tech support scams involve callers (or popups prompting a call) impersonating major tech companies or your internet provider, claiming your device is compromised, then requesting remote access to 'fix' it and steal money or data.
How it works
The 'technician' convinces you there's a virus or breach and asks you to install remote-access software. Once connected, they show fake 'errors', access banking, install malware, or charge for bogus repairs.
Common red flags
- Unsolicited call about a device problem
- Request to install remote-access software
- Asking you to log into your bank while connected
- Payment by gift card for 'repairs'
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
This is [tech company] support. Your computer is sending error reports. Install [remote tool] so we can fix it.
Payment methods used
- Remote access to bank apps
- Card
- Gift cards
Who is usually targeted
- Older adults
- Less tech-confident users
What to do immediately
- Hang up — real tech firms don't cold-call about your device
- Never install remote-access tools for an inbound caller
- If you gave access, disconnect, change passwords, and contact your bank
Evidence to preserve
- Caller details
- Software they named
- Anything they accessed
Where to report it
- Action Fraud (UK) — UK national fraud & cybercrime reporting centre
- FTC ReportFraud (US) — US Federal Trade Commission fraud reports
- FBI IC3 (US) — US Internet Crime Complaint Center
- Scamwatch (Australia) — Australian competition & consumer reporting
- Your bank's fraud line — Use the number on the back of your card or in your banking app — never a number the caller gives you
Always verify reporting routes and emergency contacts on the official government or agency website for your country.
Frequently asked questions
Does Microsoft or Apple call about viruses?
No. Major tech companies do not cold-call you about device problems or request remote access. Treat any such call as a scam and never install remote-access software for an inbound caller.