Fake Tracking Number Scams
Sellers provide bogus or recycled tracking numbers to delay disputes until protection windows close.
Last reviewed: 1 June 2026
What this scam is
A fake tracking number scam gives buyers a tracking code that is invalid, belongs to a different parcel, or shows delivery to a nearby address — to stall disputes until the buyer-protection window expires.
How it works
After payment, the seller supplies a tracking number to appear legitimate. It never updates, or shows delivery elsewhere. By the time you realise nothing is coming, the dispute window may have closed.
Common red flags
- Tracking that never updates or shows the wrong destination
- Seller delays and excuses near the dispute deadline
- Generic or recycled tracking codes
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
Your order shipped, tracking [tracking number] — allow 30 days for delivery.
Payment methods used
- Card
- Payment apps
- Bank transfer
Who is usually targeted
- Online shoppers
- Marketplace buyers
What to do immediately
- Open a dispute before the protection window closes
- Verify tracking on the carrier's official site
- Contact your bank if needed
Evidence to preserve
- The tracking number and carrier results
- Seller messages
- Order details
Where to report it
- Action Fraud (UK) — UK national fraud & cybercrime reporting centre
- FTC ReportFraud (US) — US Federal Trade Commission fraud reports
- FBI IC3 (US) — US Internet Crime Complaint Center
- Scamwatch (Australia) — Australian competition & consumer reporting
- Your bank's fraud line — Use the number on the back of your card or in your banking app — never a number the caller gives you
Always verify reporting routes and emergency contacts on the official government or agency website for your country.
Frequently asked questions
Why does the tracking show a different address?
Scammers sometimes attach a real tracking number for a small item sent to a nearby address, so 'delivered' status defeats your dispute. Check that tracking matches your address and item weight.