Fake Customs Scams
Claims that a parcel is held by customs pending fees, or that you're linked to a seized shipment.
Last reviewed: 1 June 2026
What this scam is
Fake customs scams claim a parcel addressed to you is held pending duties, or that a seized shipment (often 'containing drugs or cash') is linked to your identity, demanding fees or cooperation to avoid prosecution.
How it works
You're told a package needs customs fees paid urgently, or that your ID was found on an illegal shipment and you must pay or provide details to clear your name. Both use authority and fear to extract money.
Common red flags
- Customs fees demanded by gift card or transfer
- Claims you're linked to an illegal shipment
- Pressure, secrecy and threats of arrest
- Requests for ID and banking details
Sanitized example messages
Illustrative, sanitized examples. Personal details are replaced with placeholders such as [phone number] and [fake link].
[Customs]: A parcel in your name is held containing illegal items. Pay [amount] or face prosecution.
Payment methods used
- Gift cards
- Crypto
- Bank transfer
Who is usually targeted
- Online shoppers
- People expecting parcels
- General public
What to do immediately
- Don't pay or share details; verify with the courier and customs officially
- Real duties are paid through the carrier's official process
- Report the scam
Evidence to preserve
- Caller/sender details
- Any tracking or case numbers
- Payment demands
Where to report it
- Action Fraud (UK) — UK national fraud & cybercrime reporting centre
- FTC ReportFraud (US) — US Federal Trade Commission fraud reports
- FBI IC3 (US) — US Internet Crime Complaint Center
- Scamwatch (Australia) — Australian competition & consumer reporting
- Your bank's fraud line — Use the number on the back of your card or in your banking app — never a number the caller gives you
Always verify reporting routes and emergency contacts on the official government or agency website for your country.
Frequently asked questions
How are real customs duties paid?
Genuine import duties are handled by the carrier through its official process, not by phone demands for gift cards or transfers. Claims linking your ID to a seized shipment are a fear tactic.